Painted Clay Barn Owl, Luna Moth, and Full Moon Wall Hanging

Frequently Asked Questions

I see an item in your shop I like, but it's sold out. Can you make one for me?

Yes! I'm always happy to re-create sold out items. All of my hand painted pieces are one-of-a-kind and are produced individually, so there may be minor differences between the newly made item and the past sold one. However, I will do my best to match them as closely as possible. To order a re-created item, please contact me with a link to the listing. I can make you a private listing and send you photos of the finished piece before you purchase.

Are your handpainted products waterproof?

All of the painted jewelry and bookmarks in my shop are treated with a protective layer of varnish that allows for minimal amounts of moisture. They are not waterproof and exposure to water should be avoided.

I have a pair of my own painted earrings that has held up well in the rain and with wet hair for over a year, but this does dull the painting since it slowly removes the shiny varnish layers. I recommend keeping these items as dry as possible to preserve their original luster.

Can you make me a custom item?

Please feel free to reach out with any custom design requests you might have, and I'll see if I'm the right fit for your project. Due to the nature of the materials I use, there are some restrictions on the size and shape of custom orders that I can fulfill. Custom orders are usually completed within a few days and ship only after final approval from you.

Due to time constraints, I am not currently offering custom canvas paintings.

Does your return policy include earrings?

No, for health and hygiene reasons I consider pierced jewelry an "intimate item" that cannot be returned. If you have bought earrings from my shop and have issues with your item, please contact me and I will work to remedy it.

I accidently ordered with the wrong address. Can you change it for me?

If you put the wrong address in your order, please contact me ASAP before your item has shipped and I can cancel your order to allow you to re-order using your preferred address. I cannot ship your item/s to an address that is different from the one on your receipt.

This helpful Etsy article shows how you can change your address: https://help.etsy.com/hc/en-us/articles/115015522008-How-Do-I-Update-My-Shipping-Address-?segment=shopping

Why is there only 1 of everything? How can I order more than 1 of an item?

Everything in my shop is made by hand and then photographed individually after it is made to ensure that you can see the exact item that you will be purchasing. I tend to make them in batches so there are typically more available to order than you can see in my shop. Please feel free to message me to request multiple of an item. If I don't have more in stock, I will be happy to make more just for you.